Service | Support overview
Service | Support
Telephone support WILUX PRINT AG
Our competent staff will be happy to assist you by telephone support during our office hours.
WILUX PRINT opening hours:
| Mon - Thu | 07:30 - 11:45 and 13:15 - 17:00 |
| Fr | 07:30 - 11:45 and 13:15 - 16:00 |
You can reach us at the telephone number
+41 55 253 24 24
For urgent malfunction inquiries, please have the serial number and service package number of your printer ready in advance.
We look forward to hearing from you.
Technical consulting labelling and marking solutions
Do you have a new project and corresponding products that need to be labelled, inscribed, marked and/or coded or you just want to record and process barcode information and require technical consulting? Or do you have very special requirements for your new labelling and marking machines? Then you are absolutely right with us.
SWISSNESS - Development and production in Switzerland
For more than 40 years we have been successfully supporting companies from industry, logistics and trade with our solutions to optimize procedures, shorten processes, simplify handling and save costs.
Customized machinery production
Our standard labellers and/or standard printers do not meet your requirements? No problem, we will help you with a special machinery construction especially according to your individual needs. Contact us with your special requirements - we promise you, we will make the impossible possible for you.
Repair services labelling and marking solutions
Repairs for all systems and devices, whether at our premises or directly at your site, we take care of them. In order to avoid downtimes, we are happy to provide you with rental devices on request to bridge the repair time of your system.
For urgent malfunction inquiries, please have the serial number and service package number of your printer ready in advance.
Remote support label software
Do you have problems with label software and would like support from WILUX during regular business hours? We offer you quick help via remote support. Through the direct access via Teamviewer we are able to intervene quickly and solve your problem in an uncomplicated and cost-efficient way.
Your advantages:
- Fast intervention through direct access to your PC via TeamViewer
- Reduction of downtimes and production losses
- no travel expenses
Variante 1:
Remote support contract
Includes 2 hours remote maintenance per year
Costs:
Cost per hour (from 2 hours):
08:00 - 11:45 and 13:15 - 17:00
08:00 - 11:45 and 13:15 - 16:00
with annual flat rate
on request
Variante 2:
No contract
Costs: no annual flat rate
Costs per hour: on request
Download TeamViewer
We offer online support with the TeamViewer software. Please download the file, unzip it into any folder and start the .EXE file. Click on logo to download:
Maintenance for labelling and marking solutions
Regular maintenance of your printing and labelling systems saves you from unexpected, unpleasant and costly production downtime. With WILUX maintenance services, for the periodic and professional maintenance of your systems and devices, you avoid production downtimes.
WILUX on-call service labelling and marking solutions
Do you need urgent support from our service technicians during or outside regular WILUX office hours in the event of a fault? No problem! With the WILUX on-call service we provide extended availability of our service technicians for telephone support as well as for intervention at your site.
Your advantages:
- Reduction of downtimes and production losses
- Assistance even during the current production shift
- Faults do not have to be passed on from the current shift supervisor to the next shift supervisor
Variant 1:
5x 24h
Mo. - Fr.
00:00 - 24:00
Variant 2:
weekend
Sa.
Sun.
00:00 - 24:00 hrs (24 hours)
00:00 - 24:00 o'clock (24 hours, incl. holidays)
Variant 3:
7x 24h
Combination of variant 1 and variant 2
Installations and launches labelling and marking solutions
For more than 40 years we have been supporting companies from industry, logistics and trade with our solutions to optimise procedures, shorten processes, simplify handling and reduce costs to save money.
Professional installations and launches
Our systems and devices, as well as the corresponding software, are professionally installed by our experienced service technicians in your company so that everything functions smoothly right from the start.
Training for labelling- and marking solutions
You have labelling and marking solutions and need training for the operators of your systems and equipment or for the users of your labelling software? No worries!
We would be pleased to carry out training and instruction tailored to your needs at our premises or directly at your site.
Why WILUX
OVER 40 YEARS OF EXPERIENCE
Many years of experience and comprehensive know-how in the field of product labelling and marking as well as in the area of optimal coordination of labels, labelling technology and software.
SWISSNESS
We develop and produce our labelling systems in Switzerland and offer mature products. The basis for this are state-of-the-art technologies with modular structure to Swiss Quality standards. The production safety of our customers is always our top priority.
PRODUCT MARKING
From manual, semi-automatic or fully automatic labelling systems, label printers, foil direct printers, hot stampers, ink-jet coding systems to barcode and scanning applications and labelling software - the WILUX product range is exceptionally broad.
CONSUMABLES
We offer labels in all formats and qualities, printed or unprinted, ribbons for thermal transfer printers, hot stamping foils, inks and solvent - the possibilities at WILUX are endless.
SERVICE AND SUPPORT
Even the best quality can only guarantee functional and therefore production reliability if it is professionally maintained. Whether at our premises or directly on site: We offer you support that is as fast as it is reliable.
TOP RATING BISNODE
Swiss Top Rating Company - Financial stability and highest creditworthiness. For you, this means that even in difficult economic times you have a rock-solid, financially solid partner at your side.
Our references
We let our customers speak for us
Knecht Mühle AG - Mr. Daniel Meier
The challenge was to implement a system in a very dusty environment that could withstand both the dust and, in winter, the low temperatures in the bottling hall. Thanks to the HR-InkJet-System a continuously perfect solution has been working for 4 years.
SFS intec AG - Mr. Rolf Locher
As a technology leader in the field of process-integrated, fully automated production of high-quality plastic parts, it is always our aim to serve our customers with ready-to-install products. If printing of the part or the packaging is required, we are dependent on specialists such as Wilux Print. This company has competently implemented our requirements for labelling using the direct printing process. Wilux has met the challenge by providing an individually tailored direct foil printer and has come up with an innovative solution. The competent and prompt service is particularly noteworthy.
Wick AG - Mr. Kurt Wick
The big challenge was to be able to apply our sausages to our products in a wrap-around label without wrinkles. WILUX fulfilled this task with bravour. We appreciate the reliable service, the quick and uncomplicated help, as well as the professional maintenance and expert troubleshooting of WILUX PRINT AG.
Naturex AG - Mr. Raphael Berger
The company WILUX PRINT AG has provided to us the optimum solution for front labelling for outer packaging with an innovative special machine construction on site on existing conveyor systems and this within minimal space conditions.
Pearlwater Mineralquellen AG - Mr. Christoph Franzen
We depend on our pallet labellers being ready for operation 6 days a week, 24 hours a day. Except for the change of consumables, everything must function autonomously. We appreciate the production reliability of 99% as well as the many years of supply chain experience of WILUX PRINT AG.
Lesa – Lataria Engiadinaisa SA - Mr. Beat Klöti
WILUX has supported us significantly with its many years of experience in wrap-around and cover labelling, as well as in the integration into existing conveyor and filling systems on site. Particularly noteworthy is also the professional maintenance as well as expert troubleshooting of WILUX.
Molkerei Fuchs AG - Mr. Bruno Schwab
We were faced with the great challenge of finding a solution that would provide our unfilled, square plastic milk bottles with a plastic label. WILUX PRINT AG mastered this task with their fast and uncomplicated way despite a difficult initial situation and initial difficulties.
Flück Fördertechnik AG - Mr. Peter Flück
We were confronted with the great challenge of first positioning heavy cartons and then labelling them cleanly on the non-straight edges on the top and side corners. WILUX, with their many years of supply chain experience, provided us with significant support and with their high quality standard, provided us with a solution that fully met all our requirements.
Romer’s Hausbäckerei AG - Mr. Markus Bamert
We have been working with WILUX for many years and are very satisfied in every aspect. Our individual products, dispatch and transport units are labelled or inscribed with WILUX systems. WILUX convinces with a very high level of quality, an optimal price-performance ratio and professional and forward-looking customer care. In addition, fast and expert support is guaranteed at all times if required.
HEINEKEN Switzerland AG - Mr. Giuseppe Gianguercio
WILUX has completely replaced a pallet labelling machine for us, which labels our pallets on both sides according to the SSCC standard, and successfully converted another pallet labelling system for bound pallets, which applies directly to the string during the binding process. For the pallet labelling system for tied pallets, WILUX also completely replaced the PLC control and the printing module for us. The biggest challenge here was to install the new printing module in the existing machine and to adapt it to the mechanical and electrical interfaces. For this purpose the machine's processes were reconstructed and programmed to the new PLC control system. We appreciate the extraordinary professional competence, the high quality standard as well as the perfect service and support of WILUX and can recommend the cooperation in every respect.
Perlen Packaging AG - Mr. Sebastian Schürmann
We produce high-quality blister films for the pharmaceutical industry and approached WILUX with the complex task of applying labels to the core of the semi-finished products. WILUX supported us significantly with an innovative solution and their many years of supply chain experience and fulfilled all requirements to our complete satisfaction.
Ivoclar Vivadent AG - Mr. Bertram Elsensohn
As a total solution provider, WILUX is active for us in various areas. From various consumables and high-quality labelling and marking systems to a straightforward service and support. WILUX has understood very well how to capture our needs and requirements professionally and competently and to implement them in optimal solutions.
Eisberg AG - Mr. Pascal Koller
We contacted WILUX with the challenging task for labelling 2-part blister trays with a label from the front and back on the run, which should also be considered as a first-opening guarantee. With its many years of supply chain experience, WILUX has realised a high-quality labelling solution for us, with which the label is donated from the front and the supernatant is pressed during the further transport. The seal label could be donated from above in a much more elaborate process and applied by means of a pneumatic-mechanical pressure device in a 180° movement. WILUX has captured our needs and requirements professionally and competently and turned them into an optimal solution for us. We also particularly appreciate the impeccable service and support provided by WILUX.
Schweizer Salinen AG - Mr. Roger Siegenthaler
We were faced with the great challenge of having to replace simultaneously various hardware and software systems that were end of life. This involved several labelling systems for the labelling of cardboard boxes, pharmaceutical bags and Euro pallets. The labelling software/print data control also had to be completely renewed and installed. With WILUX, we evaluated a professional who implemented the entire project according to our specifications to our complete satisfaction. In addition to that, the perfect service and support, also during the time after the rollout, should be mentioned.
Emmi Schweiz AG - Mr. Fredy Günther
WILUX has supported us with high-quality solutions for our two pallet labellers, which have been working reliably for years. We particularly appreciate the fact that with WILUX we have a partner at our side who always offers us fast and uncomplicated support, even on our own premises. We consider this cooperation to be absolutely fair and can warmly recommend WILUX with its many years of supply chain experience.
EMS-CHEMIE AG - Mr. René Sonderegger
Among other things, we contacted WILUX with the task of building a special machinery, in which an existing labelling module of our LabelSet had to be converted from 4" to 6" within one week, including transport to WILUX and back. Due to the modular construction and WILUX's many years of experience in the field of special machinery construction, WILUX was able to meet this challenge on time and to our complete satisfaction. We appreciate WILUX's high quality standard and can warmly recommend the cooperation.
Halag Chemie AG - Mr. Hansueli Götti
WILUX has supported us for many years with high-quality, innovative solutions in the area of labelling and identification of our industrial hygiene products. With their special machinery constructions, specially adapted to our individual needs, they have helped us significantly to optimise our procedures, shorten processes and save costs. Particularly noteworthy is the wrap-around labelling system with front and back labelling, in which the two labels are applied perfectly aligned. We feel that the collaboration is extremely pleasant and productive, which is why we are happy to recommend the WILUX for others.
Hochstrasser AG Littau - Mr. Kevin Heer
Thanks to quality and taste Hochstrasser AG is known as a renowned coffee roasting company. 4 years ago WILUX helped us with a progressive conversion of an existing labeller from another supplier to optimise our processes and thus save costs. We appreciate WILUX's many years of experience in the field of product labelling and identification as well as the high quality service and support.
Belimo Automation AG - Mr. Ramon Guignard
WILUX supported us very successfully in integrating a pallet labelling system into an existing machine. The big challenge was to label EURO pallets and half EURO pallets with SSCC labels and to apply the labels at two different heights depending on the load height. In addition to the automatic pallet labelling system, we also have a remote system in the form of a table printer from which the labels are printed and applied manually to oversized pallets which are not moved over the automatic line. The print data for both systems are prepared by a higher-level control system and transferred to the respective printer at the right time. We appreciate the machine quality as well as the pleasant cooperation with WILUX and can warmly recommend them.
Steiner-Beck AG - Ms. Fabienne Köng
WILUX fully meets our high expectations in terms of processing and the availability of our labels. It should also be emphasised that a competent contact person is always available in the event of technical problems. We find the cooperation with WILUX highly pleasant and uncomplicated.
ISCADOR AG - Mr. Björn Stehle
In 2014 we purchased a WILUX printing and labelling system for labelling folding boxes. The filled boxes are placed manually on a vacuum tape and then labelled from above with a product label with barcode and a lot number and a 2D code is printed on the side with an HR inkjet system. In case of an invalid verification of the two printed codes, the product is ejected. On another section of the line, a transparent sealing label is applied to both ends of the box, which ensures the first opening guarantee. Two sensors check the successful application of the tamper-evidence guarantee and eject faulty sealed products. WILUX has mastered the high requirements and standards of the pharmaceutical industry with bravour and has also excellently complied with and implemented clean room regulations in order to be able to ensure and guarantee production and data security at all times.
hosberg AG - Ms. Geneviève Muther
hosberg AG has been the market leader in the marketing of organic eggs for many years. It is very important to us that our high-quality organic fresh eggs are labelled accordingly. In WILUX we have a partner at our side who has an excellent understanding of our needs and requirements and who has been able to professionally and competently record and implement them in the most optimal solution for us.
UFA AG - Mr. Urs Steiner
We have three WILUX PLS3100 printing and labelling systems for labelling our filled milk powder, premix and mineral feed bags. On all three systems, the bags are pre-filled, sewn, deposited and then labelled from above in a continuous flow. In addition to that, the PLS3100 offers us the possibility of printing labels and then winding them onto a roll, so that the pre-printed labels can be applied later by hand or fully automatically on a label dispenser. WILUX has understood excellently how to install high-quality printing and labelling systems which can be perfectly integrated into tight space conditions.
MFG Technik & Service GmbH - Mr. Hubert Lachner
Together with our labelling partner WILUX, we have successfully implemented complex projects in a wide variety of areas. To name but a few: Labeling/labelling of cigarette rods, tobacco cans, filled buckets, filled trays, silicone cartridges, chocolate bars up to loaded pallets. Our cooperation with WILUX is characterized by an extraordinary professional competence combined with a high machine quality, a flawless and reliable service and a trustful cooperation. We can recommend WILUX in every respect.
SFS unimarket AG - Mr. Patrick Dietsche
We very much appreciate the fact that WILUX, in our long-standing cooperation, fulfils all requirements for our specialty labels to the highest degree and offers quick help in case of problems in order to find a solution.
Max Felchlin AG - Ms. Nathalie Finelli
We at Max Felchlin AG not only stand for fine chocolate products, but also attach great importance to the appropriate presentation of the respective packaging. With its high-quality labelling systems, WILUX ensures that labels are applied perfectly, both in terms of quality and quantity.
Menu and More AG - Mr. Fabian Faraoni
As an experienced provider in children and youth catering, we supply numerous lunch tables with fresh menus and special products suitable for children every day. WILUX has fully met our high expectations with regard to the processing of our labels. We appreciate WILUX's fast and reliable service.
Weingut Rebhalde - Mr. Hansueli Hohl
In order to be able to label our wines stylishly on both sides, which reflect the content of the bottle to 100%, we depend on achieving perfect solutions in the print image with a wide variety of label materials. For many years now, WILUX has been fulfilling this task to our complete satisfaction. We very much appreciate the pleasant cooperation with WILUX and can highly recommend them.
Swisstronics Contract Manufacturing AG - Mr. Michael Siegfried
As a globally active Electronic Manufacturing Services (EMS) provider, we develop and produce customer-specific electronic assemblies, devices and systems for leading companies in medical technology and industry. For our desktop labelers we appreciate the efficient and fast service of WILUX.
RIWAG Türen AG - Mr. Marco Contratto
Our top priority is the continuous traceability of our doors and door frames along the supply chain. WILUX convinced us with their more than 40 years of supply chain experience as well as service and support from one source. In WILUX we have found a reliable partner who provides us with high-quality support in all aspects of labelling.
Eugen Seitz AG - Mr. Karl Odermatt
With WILUX we have a very experienced and reliable partner in the field of printing and labelling technology at our side, who provides us with optimal advice and support. What additionally convinces us is the fact that at WILUX, as at Eugen Seitz AG, quality is written and kept very high.
Dätwyler Schweiz AG - Ms. Simone Ramser / Mr. Simon Wipfli
We produce high-quality, system-critical elastomer components and hold leading positions in global markets such as Healthcare, Mobility, Oil & Gas and Food & Beverage. Particularly noteworthy in the cooperation with WILUX is the fast and uncomplicated service and support from a single source for our desktop printers.
Siemens Logistics AG - Mr. Martin Resch, CEO
Within the context of project implementation, WILUX has fully met our expectations. Starting with the skillful installation of the printing and labelling systems at the end customer's production site, including compliance with all quality and performance specifications. Our cooperation with WILUX is going very well and deserves high praise. Particularly noteworthy are the professionalism and expertise of the WILUX staff, as well as their solution-oriented and always helpful attitude to quickly and expertly resolve any unexpected problems that may arise.
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